Question & Answer
Q: WHERE IS YOUR COMPANY?
A: We are in Guangzhou of China. The address: 2505, Jiefang Nan 43, Yuexiu Guangzhou, China. And we have one wholesale store. The address: #4A012, 4 Flat, Wanling Plaza, Jiefang South Road, Guangzhou, China.
Q: How to order?
A: You can send email or place one order on our website. Then we will finish the price list according to your choice.
Q: Why don't show the price information on your website?
A: Because it is one wholesale business and it is easy to enter our website for any people including your customers, it is not good for your business. And we offer the different price to different partners.
Q: Why are some items out of stock?
A: You know the change is very fast in the anime product business. Some items come very fast, and disappear fast too. For example, in order to avoid the big bulk producing risk, we make 500 pcs orders to the factories. Then the factories produce them for us. Sometimes it is very slow to sell all of them out. But sometimes it is successful and sold out soon.
Q: I paid all items. If I found some items have not been arrived, how to do then?
A: In fact at first all payment is prepaid one. After we send the goods out, we will make out one final list including the price and total cost information. If there are any difference, we will let you pay it or we can refund the difference money to you.
Q: If some items is not with good quality or damaged during the shipping, what compensation is on it.
A: If you found the poor quality or damaged items, you can send email to us. Then we will check the goods or your photo, and finish the compensation.
Q: How to pay the shipping cost?
A: We offer the price not including any shipping fee in it. You have to afford all shipping fee. We have our good shipping agent in China. Usually we can help you save the shipping cost. If you choose our shipping company, you should pay the money to us on the same time you pay the goods. And you also choose one shipping company in your place and pay the shipping cost in your place. You can tell them our city information, and usually they have one office in our city (Guangzhou).
Q: Is it safe to get them?
A: According to our exprience, most of them can arrive safely. Don't worry about it. We can introduce one safe method to send the goods. And avoid some items in the different time and different place.
Q: I don't know whether you can send them to our country?
A:If you are not in China, you can email us and ask us.
